Bugs and their solutions

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Internet connection problems

See extended entry Diagnosing Internet connection problems

Slowness, Disconnections

See extended entry Slowness and disconnections.

A site that suddenly does not open

Description: The site does not open at all and there is no blockage page from NetFree.

Solutions: Check whether the site works well through another browser or through Chrome's "incognito window.". if it does work clear the 'cache' memory in the browser. If it does not help, check if the site is active through this site. https://check-host.net/check-http, also try to Canceling Proxy Settings if these settings are available.

Unable to send email through software for RL client

Description: The software is trying to send email via SMTP and it encounters a TIMEOUT error. It happens because the ISP - RL, blocks sending emails.

Solution: Contact RL to fix the issue.

DNS errors

See extended entry

Windows updates is blocked

By default, windows updates are blocked via RL, for the purpose of saving network traffic, to change the setting contact the provider, although not recommended, as this can use up a tremendous amount of data. (You can check if this is a problem caused by the personal filter settings or caused by the ISP by accessing this link http://update.microsoft.com/test, if it appears 404, it's not a vendor's block).

A CAPTCHA image does not come back from the test

Description: There are various sites that, in order to ensure that the answer is not generated by a computer, they use a captcha image that includes letters or numbers that appear distorted on the screen and the user has to identify them and type them. These images usually change each time the images on the page are refreshed, so if the image is set to be sent to the test, then it will always appear fuzzy due to the image refresh mechanism.

Solution: You must send a ticket via NetFree's Support System with the link of the variable image. It is better to also send the address of the page itself.

FileZilla can not connect to FTP

Description: The software is written in a way that it tries to connect to TLS and it encounters an error.

Solution: Configure the FTP connection to be a simple connection without security, as shown on this screenshot. If this does not work, record traffic and addd it to a support ticket.

Visual Studio failed to publish to ftp

Description: This is a problem when network works with NAT.

Solution: Set FTP to work in passive mode. source

GIT does not connect

Description: GIT requires a connection using a security certificate.

Solution: Set the security certificate specifically for GIT, instructionshere.

Package managers (npm, pip, bower) do not connect to the network

Description: Package managers require a connection using a security certificate.

Solution: The security certificate must be set specifically for each package manager separately, instructions here.

ESET Antivirus warns of unreliable certificates

Description: When you sign in to secure sites, a message pops up that the site is not trusted.

Solution: You must add the security certificate to the antivirus, or cancel the certificate checking, Detailed instructions are here.

Installation of Autodesk software is stalled

Description: When you try to install the software, installation takes a lot of time trying to download the software. The problem is that the installer does not trust NetFree's Security certificate.

Solution: Software must be downloaded through one of the following sites:



Problems connecting to SIP via the Zoiper software

Description: The software tries to connect to the SIP server via a port which is not 5060 and therefore it is blocked.

Solution: Set the domain of the SIP server with a port for example domain.com:5060

Download airline tickets from WizzAir

Please download in html format.

As of today it appears as PRINT BOARDING CARD DIRECTLY.


Download airline tickets from EasyJet

Filter setting in Personal Filter Settings must be set to Prevent warning for possible corrupted files.

Skype does not work properly

The desktop version should be used, You can download the software from here,

Please note! To install the software on Windows 10, it must be installed in Windows 7 compatibility mode.

Inappropriate user images are displayed on Skype

Description: This usually happens to someone who goes from another web to NetFree, and user photos were saved on his computer, and he wants it to be filtered.

Solution: Close Skype. And change the name of this folder C:\Users\@user\AppData\Roaming\Skype To another name when @user is your Windows user name, and turn on Skype again, you will need to reconnect with a username and password, then the pictures will be filtered.

Downloads from the freepik.com site are blocked due to a lot of downloads with shared IP

You must create a user account on their website and download via your account.

Connecting to remote cameras is blocked after a while and needs to be reopened from time to time

The reason is because the remote cameras do not have a fixed IP and every time the IP changes NetFree has to open the new IP. The solution is to set up a network of remote cameras with a fixed IP.

The credit card details of Isracard credit cards cannot be viewed

Filter setting in Personal Filter Settings must be set to Prevent warning for possible corrupted files.

The connection has been disconnected from the NetFree account

It may be because of one of the following reasons:

1) The connection was disconnected by human interaction on the page of filter-settings] (Or by a community manager) intentionally or accidentally. If so, it can be reconnected like a new connection.

2) Connection was inactive for a month, connections are automatically disconnected from the account if not used for a month (except VPN connections), in this case it can also be reconnected.

3) When there is a minus in your account and no payment method is specified within 15 days, the connection is disconnected from the account, and can not be reconnected to the account until after a payment method has been updated.

Unsubscribe from distributions list

In cases where the Unsubscribe link cannot be accessed because the site is blocked in NetFree or in the users account,

You can set a deletion rule in your email that will automaticly run when you receive an email from a specific address. Click here for instructions.

Robot blocking on Chinese shopping sites

See here in Hebrew.

Dealing with closures

If you encounter an error that is not listed here, you should contactNetFree's Support System Using this guide Dealing with closures.

In addition you can ask questions in NetFree's English users Forum or in [the Hebrew Forum].

External links

"SSL faults with proxy of NetFree" - CODE613M, Haradi Forum on the subject of programming.
"visual Studio Failed to pulish to ftp - urgent!!!" - NetFree's users Forum.
A solution to the problem that Outlook gets stuck in opening certain emails

Changing Windows from English to Hebrew in NetFree

When buying a new computer from abroad it usually comes in English.

In order to also be in Hebrew, you need to download a language kit through the Microsoft store.

The problem is that the store is closed in NetFree.

The solution to this is to log in here and click "Get" and when the store opens, click on "Get" again.

On the same site, all apps that are approved by NetFree can be downloaded by finding them and clicking "Get" (this way the store opens on the page of the app and is not blocked by NetFree).