Possible problems with installing a certificate

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If you have installed the security certificate and checked with Auto troubleshooter and no problems were found, but an error still appears in the security certificate:

  1. Close the browser completely (make sure it is not active in the system tray) and restart it, if there is a possibility that the browser was not closed completely restart the computer
  2. Uninstalling security certificate from all locations and reinstall it
  3. Disable the anti-virus web shield
  4. Cancel Proxy Settings if exist
  5. Check that the date and time are set
  6. Update your browser
  7. Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed

External links:


Security issues on a particular site

In the event of a security issue on a specific site, send a ticket to the NetFree's Support System, with a recording of the attempt to access the site in an incognito window.

In non-current operating systems (such as windows 7 or xp), there is sometimes a lack of updated security certificates for the site itself, which has nothing to do with NetFree, you should search the network for the certificate that the site uses (You can find, for example, this site https://www.ssllabs.com/ssltest/analyze.html?d=accounts.google.com&s=2607%3af8b0%3a4005%3a801%3a0%3a0%3a0%3a200d&hideResults=on - Section Certification Paths) Download and install it on your computer according to the manual installation instructions of NetFree.